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TRAVEL UPDATE: Eurong Beach Resort COVID-19 Safety Information

31 May 2020

TRAVEL RESTRICTIONS

As per the Queensland Government’s Roadmap for easing COVID-19 restrictions, the following travel guidelines apply for Fraser Island:

  • STAGE 1: Eurong Beach Resort remains closed, however the Village Store will be open on-demand for residents and day guests.

  • STAGE 2: Eurong Beach Resort re-opens on June 19th for all the guests from Queensland.

  • STAGE 3: From July 10th, further interstate travel might be permitted, subject to review and an official announcement from the Queensland Government.

IMPORTANT NOTE: If you have booked accommodation at Eurong Beach Resort for travel before July 10th and are not from Queensland, please contact us immediately so that we can assist you with rescheduling your dates as per the government guidelines.

We are currently accepting interstate bookings for travel beyond July 10th and have a NEW flexible cancellation policy across all bookings & packages this year to allow for any further changes to travel restrictions within Queensland. 


NEW FLEXIBLE BOOKING POLICY 

To put your mind at ease for your future travel to Fraser Island, we have updated the terms & conditions at Eurong Beach Resort. 

  • All stays until June 30th now have free amendments up to 48 hours prior to travel.
  • All stays until December 20th now have an easy 5-day cancellation policy.

This will apply to all resort bookings for travel until this date, regardless of the original terms & conditions of the package or deal you booked.

Additionally, our reservations team are on standby to assist with any questions you may have, to reschedule your booking, or provide a credit if you cannot travel. 

Please do not plan to travel to Fraser Island within 14 days of arriving from overseas, being diagnosed with Coronavirus, feeling unwell, or having been in close contact with a diagnosed case of Coronavirus. 

Contact our friendly team on 07 4120 333 or 

COVID-19 SAFETY UPDATES

There have been no confirmed cases of COVID-19 at Eurong Beach Resort or on Fraser Island.

The health and safety of our guests and staff is our first priority at all times, so please do not plan to travel to Fraser Island within 14 days of arriving from overseas, being diagnosed with Coronavirus, feeling unwell, or having been in close contact with a diagnosed case of Coronavirus. 

We have implemented a COVID SAFE Plan across the entirety of our business operations on the island, and all team members have completed the COVID SAFE Training programs.

Specifically, we have implemented the following procedures across our business:

  • Intensified Cleaning & Sanitation: In addition to the hygiene protocols in place, our team are using D4 Sanitiser designed for use against viral pathogens and hospital grade disinfectant for regular cleaning of all high-touch surfaces and service areas.
  • Modified Business Operations: We have adopted current industry best practice to restrict contact of items between guests, supply sanitisers in all areas, and adapt handling and service protocols.
  • Training & Response Plan: Our business has a comprehensive plan in place for all COVID-19 scenarios in accordance with the World Health Organisation (WHO) and national policy, with comprehensive team training and guest education procedures in place.

While all of the facilities available at the resort will still be operating daily, there have been modifications to the way we deliver our services to comply with all COVID guidelines and ensure that you have an enjoyable and memorable experience.


WHAT IF…

…if you are unable to travel due to the impact of the Coronavirus on your health or new government-issued travel guidelines, we can offer a free date amendment or a credit, no worries.

…if there is a situation at the resort that may affect your travel plans, we will advise and update all arriving guests.

…if you have a group booking, corporate booking, or are travelling for a special occasion at the resort, we have made special arrangements with your event organizer and you will be looked after.

If you have questions specific to your unique situation, your dedicated sales manager or our reservations team can assist.


SEALINK TRAVEL GROUP POLICY UPDATES

As part of the SeaLink Travel Group network of businesses across Australia, Eurong Beach Resort has adopted the following corporate policies across our business operations.

We have two primary commitments to you:

  1. Connecting people, sharing experiences and creating brilliant memories
  2. Ensuring the health and safety of all our customers and employees at all times.

Is it safe to travel in Australia?

We are following the advice of the health authorities and the Federal and State governments when making decisions about our vessels, cruises, tours, accommodation and operations.

We will keep you informed of any changes that will impact your trip with us as soon as possible.

You should also keep up-to-date with the latest travel and health information from the Australian Government – visit www.health.gov.au or your state or territory government health department website for any additional controls.

health department website for any additional controls.

What are we doing to minimise the risk of COVID-19?

We have always had stringent and rigorous hygiene standards, cleaning procedures and health and safety practices. During this time, we have stepped our practices and procedures up even further.

Our staff have been briefed and trained on appropriate hand hygiene and sanitising practices. We will continue to monitor and maintain these practices in accordance with the health advice to ensure we maintain these to the highest standards.

All our operations have increased vessel, vehicle and room cleaning procedures and practices. Hard surfaces (such as tables, handrails, door handles, counters etc.) are being cleaned more regularly to minimise the risk.

Where possible we have made additional hand sanitisers and cleaning stations available to our customers and employees to exercise good hand/hygiene practices. We have also placed hygiene communications in our vessels, vehicles, accommodation, food venues, shop fronts/counters/terminals from the relevant health authorities.

In the unlikely event that a customer or staff member presents with symptoms, where possible we will supply them with a mask and follow the instructions and recommendations from the Australian Government Health Department. Click here for more information.

What can you do to minimise the risk?

Practising good hand and sneeze/cough hygiene is the best way to minimise the risk from COVID-19. You should:

  • Wash your hands frequently with soap and water for at least 20 seconds, before and after eating, and after going to the toilet.
  • Cover your cough and sneeze, dispose of tissues, and use alcohol-based hand sanitiser.
  • If unwell, avoid contact with others. Consider deferring travel and seek healthcare advice.
  • Exercise personal responsibility for social distancing measures (stay more than 1.5 metres from people).

If you are feeling unwell or want more information on the recommended personal control measures, visit www.health.gov.au.

What happens if SeaLink Travel Group cancels my booking?

If the tourism experience you have purchased has been cancelled, we will offer either a:

  • travel credit to the value of 100% to be spent at a time convenient to you
  • full refund in accordance with the cancellation policy

What if I want to change my travel dates to later?

If you have an existing booking and were scheduled to travel between 18 March 2020 and 10 July 2020 and you wish to change your travel dates, we will waive any amendment fees if you book your travel dates within 12 months of the original booked travel dates.

What if I want to cancel my trip?

If you are scheduled to travel between 18 March 2020 and 10 July 2020 and want to cancel your booking altogether, you can either choose:

  • 100% travel credit to use at a time that suits you within 12 months of the original booking.
  • A refund in accordance with the cancellation policy will apply.

You should also check with your travel insurance policy for any information regarding cancellations.

Thank you

Thank you for your understanding and continued support during these difficult times. 

We can’t wait to welcome you back again soon to connect you with an experience that creates a brilliant lifelong memory.

 

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